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Patient Information

At Crane Creek Surgery Center, we provide a range of surgical procedures that include orthopedic, spinal surgeries, pain management procedures, general and urological, maxillo-facial services. These do not require overnight stays or extended recovery periods at a hospital. In fact, all of our patients can return to their homes within a few hours of their procedures.

Follow the links below to learn more:

  1. Patient Rights & Responsibilities
  2. Preparing for Surgery
  3. Anesthesia
  4. Florida Price Transparency
  5. The Cost of Your Procedure
  6. Surgical Outpatient Price Lis (Coming Soon)
  7. Charges for Ambulatory Surgery
  8. Methods of Payment Accepted
  9. Statements
  10. Contracted Payers
  11. Additional Facility Information

Preparing for Surgery

Your physician will schedule your procedure with Crane Creek Surgery Center staff. A member of our staff will call you before your day of surgery to review your health history and pre-admission testing requirements, if necessary, and to confirm appointment times and tell you when to arrive.

Remember you must have nothing to eat or drink after midnight the night before your surgery unless you have received special instructions from our staff. This includes gum and mints. Our staff will also instruct you regarding your daily medications.

Please make arrangements to have a responsible adult drive you to and from the Center. It is necessary to have this person at the Center to review your discharge instructions.

Please dress for comfort. You may need to change into a patient gown at the Center. Do not wear any jewelry or bring valuables. Please bring your insurance card and some form of picture identification.

We are here to meet your needs. Please contact us if you have any questions.

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Anesthesia

What is anesthesia?

Anesthesia is the loss of sensation and/or consciousness by the use of medications, with close monitoring by medical professionals. It provides comfort and maintains vital life functions during surgery and other medical procedures.

Anesthesia is used to relax (sedate) you, block pain sensations (analgesia and anesthesia), induce sleepiness and forgetfulness (amnesia) or make you unconscious for your surgery. The anesthetic option chosen for your individual procedure will be based on your physical condition in collaboration with your surgeon.

How do you prepare for anesthesia?

Your surgeon or a nurse will give you a list of instructions before surgery. In addition, a nurse from the Surgery Center will contact you to perform a brief interview and answer any questions you may have. Based on your surgeon's recommendations, do not eat or drink for a certain length of time before the surgery. The amount of time depends on your medical condition and the type of anesthesia that will be used. If you take any medications regularly, ask your surgeon or anesthesia provider whether you should take your medication on the day before or on the day of your surgery.

You will need to give written consent for surgery, and anesthesia, as well as to receive other necessary medications. Your surgeon will explain why your surgery is needed, what it will involve, its risks and expected outcome, and how long it will take you to recover. Your anesthesia provider will have the same discussion with you about your anesthesia care.

Who administers anesthesia?

Our anesthesia physicians are all Board Certified by the American Board of Anesthesiology. The Crane Creek Surgery Center anesthesia provider stays with you for the entire procedure, constantly monitoring every important function of your body and individually modifying your anesthetic to ensure maximum safety and comfort.

Recovering from anesthesia:

Immediately after surgery, you will be taken to a post-anesthesia care unit (PACU), often called the recovery room, where nurses will observe and assist in your immediate recovery. A nurse will check your vital signs, bandages and ask about your discomfort level. Some effects of anesthesia may persist for many hours after the procedure. You may have some numbness or reduced sensation in the part of your body that was anesthetized with local or regional anesthesia. Other common side effects of anesthesia are closely monitored and managed to decrease your discomfort. These side effects include:

  • Nausea and vomiting - In most cases, nausea after anesthesia can be treated and does not last long.
  • A mild drop in body temperature (hypothermia) - You may feel cold and shiver when you are waking up.

As for recovering at home, a responsible adult must drive you home and remain with you until the effects of anesthesia have subsided, usually within 24 hours.

  • You will remain sleepy so plan to rest. In most cases, you can resume activity in a few days.
  • Plan a light meal for after your surgery, such as soup and crackers. You will start with liquids at the surgical center.
  • You may receive a prescription for medication to relieve incisional discomfort. Take any medication with a light snack.
  • Follow the instructions provided by your Surgeon. These will be reviewed with you and your caregiver by your nurse at the surgical center.
  • A member of our nursing staff will call you after your surgery to review your progress but you may contact your surgeon’s office for any major concerns you may have prior to this call.
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FLORIDA PRICE TRANSPARENCY

Crane Creek Surgery Center (CCSC) complies with Florida price transparency requirements. The information below provides information and links defined by these requirements.

The Cost of Your Procedure

Because you are responsible for costs for covered healthcare services until you reach your deductible, you should comparison shop if you elect to have a nonemergency procedure.

You can use tools like Healthcare Bluebook and the Medicare Price Lookup (for Medicare patients). Many health insurance websites also provide information on where to find in-network services.

Additionally, the Agency for Health Care Administration (AHCA) has developed websites prospective patients can use to learn more about quality and costs for health care in Florida. These websites include Florida Health Finder and Florida Health Price Finder. The AHCA price finder website is based on payment information for the entire state of Florida and does not provide a personalized estimate of charges.

An attempt will be made to contact you prior to surgery if insurance co-pays apply. In most cases, we will be able to give you an estimate on the cost of your surgery beforehand. Our team will help you finalize your financial arrangements before your surgery.

Crane Creek Surgery Center makes no guarantees regarding the accuracy of the pricing information provided. The pricing information provided by these websites is strictly an estimate of prices, and CCSC cannot guarantee the accuracy of any estimates. All estimates are based on information provided by a prospective patient and do not include, among other things, any unforeseen complications, additional tests or procedures, and other related charges, any of which may increase the ultimate cost of the services provided. Any prospective patient should understand that a final bill for services rendered at Crane Creek Surgery Center or by CCSC employed physicians may differ substantially from the information provided by these websites, and Crane Creek Surgery Center shall not be liable for any inaccuracies.

If you would like to compare Florida health care facilities and providers, find health care resources and more at FloridaHealthFinder.gov

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Charges for Ambulatory Surgery

Billing for the CCSC facility and physicians is separate.

CCSC charges for the use of the Surgery Center, including the costs of the operating room, recovery room, certain laboratory test, and supplies for surgery. If you have questions about your CCSC billing, please call us: 321-541-1776

Your surgeon and anesthesiologist, and if applicable, your radiologist and pathologist, will bill you separately for their services. If you have questions about those bills, please call the number printed on their statements.

Certain surgical procedures, such as plastic and dental surgery, may not be fully covered by insurance.

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Methods of Payment Accepted

Payment of the balance may be required before you have your procedure. CCSC accepts most insurance plans. We also accept as payment cash, check or major credit card. See our list of Contracted Insurance Plans below.

Whatever payment method is chosen, we require that all arrangements are made before surgery, and that co-pays be paid at time of surgery.

We also have

Financial Assistance and Charity Care:

If you believe you qualify for Financial Assistance or Charity Care, please contact our business office and someone will be happy to assist you with the application process to apply for these services. Our business office phone number is 321-541-1776.

Payment Plans:

If you are unable to pay on the day of surgery with either cash or a check or a credit card. We can also offer you a short term payment plan, please contact our business office at 321-541-1776 for further information.

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Statements

You will receive a monthly statement of account that shows charges, adjustments and payments.

In compliance with Florida price transparency requirements, itemization includes descriptions of each service provided. Itemized statements also include the brand name or generic drug names when provided.

Upon request, if additional detail is available CCSC will provide a more detailed statement to you within 7 business days after the request, or 7 business days after discharge, whichever is later. To request this more detailed statement, you may call 321-541-1776 and speak to a billing representative 9 a.m. to 5 p.m. Eastern time, Monday through Friday.

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Contracted insurance plans

Insurance benefits can change from provider to provider. As a patient, you should contact your insurance carrier to confirm your specific benefits at Crane Creek Surgery Center. CCSC Contracted Payers are:

  • Cigna Health Insurance - www.cigna.com
    Products include:
    • HMO
    • PPB
  • Florida Blue - www.floridablue.com
    Products include:
    • HMO
      • BlueSelect
      • BlueCare
      • MyBlueNetwork
    • PPO
      • Traditional PPO
      • Blue Choice
      • Network Blue
      • Blue Options
    • Medicare Advantage
      • Advantage 65
      • BlueMedicare HMO and PPO
  • Medicare via First Coast Services Option - www.fcso.com
  • TriCare - www.tricare.mil

    Products include:
    • TriCare Prime
    • TriCare Standard
    • TriCare For Life
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Additional Facility Information

If you have a compliant involving the Crane Creek Surgery Center and want to speak to someone directly, please contact our administrator at (321) 541-1776 or write to our administrator directly at 2222 South Harbor City Blvd, Suite 540 Melbourne, FL 32901.

If you have a complaint against this facility and wish to speak with someone not directly employed by the surgery center, please contact the Agency for Health Care Administration either on their website at http://ahca.myflorida.com/contact/index.shtml or by writing to 2727 Mahan Drive, Bldg 1 Tallahassee, FL 32308 or call (888) 419-3456.

If you would like further information regarding our surgery centers quality and financial data, please contact www.floridahealthfinder.gov.

If you are a Medicare beneficiary and have a complaint or grievance, please call (800) 633-4227 or visit the website at https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html.

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