Doctor check-in patient

Patient Information

At Crane Creek Surgery Center, we provide a range of surgical procedures that include orthopedic, spinal surgeries, pain management procedures, general and urological, maxillo-facial services. These do not require overnight stays or extended recovery periods at a hospital. In fact, all of our patients can return to their homes within a few hours of their procedures.

Follow the links below to learn more:

  1. Patient Rights & Responsibilities
  2. Preparing for Surgery
  3. Anesthesia
  4. Financial Information
  5. Contracted Payers
  6. Additional Facility Information

Preparing for Surgery

Your physician will schedule your procedure with Crane Creek Surgery Center staff. A member of our staff will call you before your day of surgery to review your health history and pre-admission testing requirements, if necessary, and to confirm appointment times and tell you when to arrive.

Remember you must have nothing to eat or drink after midnight the night before your surgery unless you have received special instructions from our staff. This includes gum and mints. Our staff will also instruct you regarding your daily medications.

Please make arrangements to have a responsible adult drive you to and from the Center. It is necessary to have this person at the Center to review your discharge instructions.

Please dress for comfort. You may need to change into a patient gown at the Center. Do not wear any jewelry or bring valuables. Please bring your insurance card and some form of picture identification.

We are here to meet your needs. Please contact us if you have any questions.

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Anesthesia

What is anesthesia?

Anesthesia is the loss of sensation and/or consciousness by the use of medications, with close monitoring by medical professionals. It provides comfort and maintains vital life functions during surgery and other medical procedures.

Anesthesia is used to relax (sedate) you, block pain sensations (analgesia and anesthesia), induce sleepiness and forgetfulness (amnesia) or make you unconscious for your surgery. The anesthetic option chosen for your individual procedure will be based on your physical condition in collaboration with your surgeon.

How do you prepare for anesthesia?

Your surgeon or a nurse will give you a list of instructions before surgery. In addition, a nurse from the Surgery Center will contact you to perform a brief interview and answer any questions you may have. Based on your surgeon's recommendations, do not eat or drink for a certain length of time before the surgery. The amount of time depends on your medical condition and the type of anesthesia that will be used. If you take any medications regularly, ask your surgeon or anesthesia provider whether you should take your medication on the day before or on the day of your surgery.

You will need to give written consent for surgery, and anesthesia, as well as to receive other necessary medications. Your surgeon will explain why your surgery is needed, what it will involve, its risks and expected outcome, and how long it will take you to recover. Your anesthesia provider will have the same discussion with you about your anesthesia care.

Who administers anesthesia?

Our anesthesia physicians are all Board Certified by the American Board of Anesthesiology. The Crane Creek Surgery Center anesthesia provider stays with you for the entire procedure, constantly monitoring every important function of your body and individually modifying your anesthetic to ensure maximum safety and comfort.

Recovering from anesthesia:

Immediately after surgery, you will be taken to a post-anesthesia care unit (PACU), often called the recovery room, where nurses will observe and assist in your immediate recovery. A nurse will check your vital signs, bandages and ask about your discomfort level. Some effects of anesthesia may persist for many hours after the procedure. You may have some numbness or reduced sensation in the part of your body that was anesthetized with local or regional anesthesia. Other common side effects of anesthesia are closely monitored and managed to decrease your discomfort. These side effects include:

  • Nausea and vomiting - In most cases, nausea after anesthesia can be treated and does not last long.
  • A mild drop in body temperature (hypothermia) - You may feel cold and shiver when you are waking up.

As for recovering at home, a responsible adult must drive you home and remain with you until the effects of anesthesia have subsided, usually within 24 hours.

  • You will remain sleepy so plan to rest. In most cases, you can resume activity in a few days.
  • Plan a light meal for after your surgery, such as soup and crackers. You will start with liquids at the surgical center.
  • You may receive a prescription for medication to relieve incisional discomfort. Take any medication with a light snack.
  • Follow the instructions provided by your Surgeon. These will be reviewed with you and your caregiver by your nurse at the surgical center.
  • A member of our nursing staff will call you after your surgery to review your progress but you may contact your surgeon’s office for any major concerns you may have prior to this call.
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Financial Information

The Crane Creek Surgery Center has a number of ways in which we may be able to assist you in lowering your cost share responsibility while staying compliant with your insurance policy, State and Federal law. To help you plan for your cost-share responsibility, we will provide you with a good faith estimate of your anticipated charges prior to surgery if you contact our business office and request an estimate. The estimate will only reflect charges for the surgery center as the surgeons, anesthesiologists, and if applicable, the pathologist and laboratory, bill separately for their services. Please contact our business office at (321) 541-1776 for further information.

Collection Process, Financial Assistance, Charity Care, and Payment Plans:

Collection Process:

  • Patients are responsible to pay their co-pay, co-insurance, and self-pay responsibility on the day of surgery. If you have insurance, the surgery center will file a claim with your insurance company and send you a statement detailing the services provided. Any outstanding balance after your insurance has paid is your responsibility. If you have questions regarding why your insurance company did not pay your bill in full, please contact your insurance carrier for further information regarding your out-of-pocket expense. For your convenience, the surgery center has listed all the contracted insurance companies on our website along with the insurance companies web address.

Financial Assistance and Charity Care:

  • If you believe you qualify for Financial Assistance or Charity Care, please contact our business office and someone will be happy to assist you with the application process to apply for these services. Our business office phone number is (321) 541-1776.

Payment Plans:

  • If you are unable to pay on the day of surgery with either cash or a check, the surgery center also accepts Visa, MasterCard, American Express and Discover. We can also offer you a short term payment plan, please contact our business office at (321) 541-1776 for further information.
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Contracted Payers

  • Cigna Health Insurance - www.cigna.com
    Products include:
    • HMO
    • PPB
  • Florida Blue - www.floridablue.com
    Products include:
    • HMO
      • BlueSelect
      • BlueCare
      • MyBlueNetwork
    • PPO
      • Traditional PPO
      • Blue Choice
      • Network Blue
      • Blue Options
    • Medicare Advantage
      • Advantage 65
      • BlueMedicare HMO and PPO
  • Medicare via First Coast Services Option - www.fcso.com
  • TriCar - www.tricare.mil
    Products include:
    • TriCare Prime
    • TriCare Standard
    • TriCare For Life
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Additional Facility Information

If you have a compliant involving the Crane Creek Surgery Center and want to speak to someone directly, please contact our administrator at (321) 541-1776 or write to our administrator directly at 2222 South Harbor City Blvd, Suite 540 Melbourne, FL 32901.

If you have a complaint against this facility and wish to speak with someone not directly employed by the surgery center, please contact the Agency for Health Care Administration either on their website at http://ahca.myflorida.com/contact/index.shtml or by writing to 2727 Mahan Drive, Bldg 1 Tallahassee, FL 32308 or call (888) 419-3456.

If you would like further information regarding our surgery centers quality and financial data, please contact www.floridahealthfinder.gov.

If you are a Medicare beneficiary and have a complaint or grievance, please call (800) 633-4227 or visit the website at https://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html.

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